Symphony SummitAI Overview

Symphony SummitAI is a market-leading AI- driven IT/Enterprise Service Management suite that integrates IT Service Management (ITSM), IT Asset Management (ITAM), AI-powered digital agent (CINDE) and Service Automation in a single easy-to-use suite.

Available as SaaS over the cloud or on-premises, SummitAI is an enterprise-class solution suite that delivers measurables business outcomes through digital transformation, such as:

  • Up to 45% lower total cost of ownership as compared to the next best alternative.
  • Up to 30% improvement in employee satisfaction
  • Faster time to value (go live in less than 90 days)

Customers have rated SummitAI as a Gartner Peer Insights Customers’ Choice thrice in a row. SummitAI has been featured in IDC MarketScape 2020 and Forrester NowTech 2019.

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An advanced, modular, ITIL 2011 Certified solution


IT Service Management

SummitAI Service Management is ITIL-verified and leverages the latest advances in AI-powered digital agents and service automation. Through AI-driven knowledge intelligence, SummitAI Service Management understands the context of an issue, automatically resolves incidents and service requests. 

IT Asset Management

SummitAI’s Asset Management solution helps you manage the IT asset lifecycle from procurement to disposal, control spend with software license governance and compliance, and eliminates overbuying by helping right-size future purchase of hardware and software assets. Discovery allows you automatically update to your inventory and continuously monitor your network.

AI-powered digital agent (CINDE)

CINDE (Conversational Interface and Decisioning Engine) turns every service conversation into a personalized experience. Transform your customer’s experience by resolving most incoming issues automatically. CINDE responds to incoming tickets with intelligent personalized messages, giving your agents more time to focus on high impact work.

Trusted by thousands of Organizations worldwide

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Awards and Certifications

Award-winning solutions ensure that IT and business become one. They make digital work simple and secure.

Symphony SummitAI Distributor in the Middle East and Africa Region!

Customers and Partners can enjoy local support, training, implementation and consulting services with the presence of local office managed by emt distribution based in Dubai and other regions.

Contact Symphony SummitAI Dubai | META and request for DEMO

+971 4 285 7366

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